The information contained in this form is for general information purposes only.  If you decide to provide Services Melbourne with your information through our website, over the phone or on any third party website, Services Melbourne will provide that information to home improvement experts who may contact you to offer their services, at which point you will be dealing directly with the provider of that service or advice and not with Services Melbourne. Services Melbourne is not the a provider of home improvement services, and we will not arrange for you to apply for home improvement services. We will connect you with advisers who can. Users wishing to rely home improvement services information should consult directly with the source of the information. You should confirm any information with the service provider and read the information they can provide. Should you receive and act on any advice after utilising Services Melbourne’s services you do so entirely at your own risk. Services Melbourne accepts no liability for any damage or loss, however caused, in connection with the use of or reliance on any information, material, products or services contained on or accessed through Services Melbourne and its services. Services Melbourne acts as a connection service between individuals interested in getting a home improvement service and home improvement specialists and/or advisers. Any advice that is received as a result of the use of Services Melbourne is strictly that the third party.  

Services Melbourne (“Services Melbourne”) is committed to protecting your privacy and personal information when you deal with us. 

We will only collect personal information from you with your prior knowledge and consent. You can access our website without disclosing personal information. 

We collect your personal information for the purpose of:

  • sharing your personal requests and personal details with experienced home improvement specialists; and
  • for contacting you to provide you with the opportunity to simply and easily connect with home improvement experts  who may able to assist you in your personal circumstances

You acknowledge that we cannot provide our services to you without collecting and disclosing your personal information. By providing us with your personal information, you consent to us disclosing your personal information to third parties for the purpose described above. We will not ever sell or rent your personal information, including sensitive information, to anyone for a different purpose without your express consent. We have taken all reasonable steps to ensure that all personal information is stored securely to prevent misuse, loss, or unauthorised access, modification or disclosure. 

We will ensure that your personal information will not be disclosed other than for the purposes described above, as required by law or to prevent or investigate suspected unlawful activity. Where you contact a Services Melbourne representative and request that with remove your personal information from our systems, we will do so to the extent required by law. However, there may be circumstances where Services Melbourne cannot provide its services to or is not permitted by law to deal with individuals who are unwilling to disclose their identity.

If you wish to view the personal information you have provided or, comment on or obtain further information about our privacy policy, please contact a Services Melbourne company representative at privacy@blackiceheatingandcooling.com.au

Services Melbourne PRIVACY POLICY

  1. This Privacy Policy is the official privacy policy of Services Melbourne (“Services Melbourne”) and it applies to all personal information collected by Services Melbourne. In this policy we explain how and why we collect your personal information, how we use it, and what controls you have over our use of it.


Collection of information

  1. Some information provided to us by our customers, and other third parties might be considered private or personal. Without these details we would not be able to carry on our business and provide our services. We will only collect such personal information if it is necessary for the provision of our services. 

Services Melbourne collects personal information from people in the following situations:

  • If you contact Services Melbourne by phone or email we may keep a record of that correspondence; or
  • If you provide your name, phone number, email address or other information about you on our website or on a platform accessed by us via questionnaires that you choose to complete and submit on social media or at other third party websites.
  1. At or before the time the personal information is collected by us, we will take reasonable steps to ensure that you are made aware of who we are, the fact that you are able to gain access to the information held about you, the purpose of the collection, the type(s) of organisations, or home improvement specialists to which we usually disclose the information collected about you, any laws requiring the collection of the information and the main consequences for you if all or part of the information is not collected. 
  2. Unless required by law, any information that we may use or disclose in accordance with this policy will be stored in Australia and will not be sent overseas.


Use of information collected and disclosure of personal information to others 

  1. We may use or disclose personal information held about an individual for the primary purpose for which it is collected (e.g. provision of our services, including administration of our services, notification to you about changes to our services). We may also use such information for a purpose related to the primary purpose of collection and where you would reasonably expect that we would use the information in such a way. In order to satisfy our services of acting as a connection between clients and home improvement advisers, this personal information is disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information. 
  2. In addition, we are only permitted to use or disclose personal information held about you:
  • Where you have consented to the use or disclosure;
  • Where it is unreasonable or impractical to obtain your consent to the collection, use or disclosure of the personal information and we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone’s, life, health or safety or the public’s health or safety;
  • Where we reasonably suspect that unlawful activity, or misconduct of a serious nature, has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;
  • Where such use or disclosure is required under or authorised by law (for example, to comply with a warrant, a subpoena or other order of a court or legal process);
  • Where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body;
  • Where the collection, use or disclosure of the personal information is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim; and
  • Where we disclose personal information, other than sensitive information, to a related body corporate of Services Melbourne.


Destruction or De-identification of Unsolicited information

  1. If Services Melbourne receives unsolicited personal information that it could not have collected under this policy, or within the confines of the law, Services Melbourne will destroy or de-identify the unsolicited personal information as soon as practicable, if it is lawful and reasonable to do so.



  1. Our website or communications with you may contain links to other websites and those third party websites or applications may collect personal information about you. We are not responsible for the privacy practices of other businesses (including the home improvement providers and advisors we provide your personal information to) or the content of websites that are linked to our website. Services Melbourne accepts no liability for the advice obtained via our services, including via website content or links to third party content. Services Melbourne encourages users to be aware when they leave the site or click on a link in a communication we send to you and to read the privacy statements of each and every website that collects personally identifiable information.
  2. Our social media accounts may contain tags or links to other social media accounts which may collect personal information about you. We are not responsible for the privacy practices of other businesses or pages or the content on those pages that are linked to our social media accounts. Services Melbourne encourages users to be aware when they leave our accounts and to read any applicable privacy statements of each and every page that collects personally identifiable information.


Security and storage 

  1. Services Melbourne places a great importance on the security of all information associated with our customers, home improvement specialists and other third parties. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. 
  2. Personal information is de-identified or destroyed securely when no longer required by us.
  3. Services Melbourne retains the information you provide to us including your contact details to enable us to contact you to provide you with the opportunity to simply and easily connect with home improvement providers and advisers who may able to assist with your personal circumstances and requests. This information is held on secure servers in controlled facilities.
  4. Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions. 
  5. No data transmission over the Internet can be guaranteed to be 100 per cent secure. As a result, while we strive to protect users’ personal information, Services Melbourne cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Services Melbourne receives your transmission, it makes every effort to ensure its security on its systems. 
  6. Ultimately, you are solely responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.


Access to and correction of personal information 

  1. Services Melbourne are committed to maintaining accurate, timely, relevant and appropriate information about our customers, clients, home improvement experts and website users that is in line with the purpose of our collection.
  2. Whenever possible, you may access your personal information held by Services Melbourne at any time by contacting us via email at privacy@blackiceheatingandcooling.com.au
  3. We will authorise the correction of any inaccurate data upon receiving advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you and after we have taken reasonable steps to verify your identity.



  1. If you have a complaint about our Privacy Policy or the collection, use or safe disposal or destruction of your personal information, your complaint should be directed in the first instance to us at email: privacy@blackiceheatingandcooling.com.au
  2. We will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about, you as soon as reasonably practicable. If you are not satisfied with the outcome of this procedure, then you may request that an independent person (usually the Commonwealth Privacy Officer) investigate your complaint.



  1. As is standard practice on many corporate websites, Services Melbourne’s website uses ‘cookies’ and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our services, to study traffic patterns on our website, as well as to study the effectiveness of our customer communications. This information will only be used for the purpose of site analysis and to help us offer you improved online service. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Website.
  2. If Services Melbourne decides to change its Privacy Policy, it will post changes on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.


Contacting us 

  1. If you require further information regarding our Privacy Policy, please contact us at the following address: Email: privacy@blackiceheatingandcooling.com.au
  2. Should you wish to read more information on privacy legislation or the National Privacy Principles we recommend that you visit the Federal Privacy Commissioner’s web-site at www.oaic.gov.au. Please contact us If you would like a copy of the National Privacy Principles to be made available to you free of charge.



  1. You accept and acknowledge that your use of this site and interaction with Services Melbourne constitutes your acceptance of this Privacy Policy and the Terms of Use. 

Services Melbourne Head Office

Level 4 152 Elizabeth St
Melbourne, Vic 3000

Last updated 29/10/18